Computer/IT Jobs at Uganda Bureau of Statistics and U.S. Mission

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Deadline of this Job: 19 August 2022
Job Summary
The analyst's primary role is to understand the Bureau's IT infrastructure in detail, monitor it at all times, and evaluate threats that could potentially breach the network.

Key Results Areas
• Keep up to date with the latest security and technology developments research/evaluate emerging cyber security threats and ways to manage them
• Plan for disaster recovery and create contingency plans in the event of any security breaches
• Monitor for attacks, intrusions and unusual, un authorized or illegal activity
• Test and evaluate security products.
• Upgrade existing security systems.
• Engage in 'ethical hacking', for example, simulating security breaches.
• Monitor identity and access management, including monitoring for abuse of permissions by authorized system users.
• Liaise with stakeholders in relation to cyber security issues and provide future recommendations.
• Generate reports for both technical and non-technical staff and stakeholders.
• Maintain an information security risk register and assist with internal and external audits relating to information security.
• Monitor and respond to 'phishing' emails and 'pharming' activity.
• Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues.
• Give advice and guidance to staff on issues such as spam and unwanted or malicious emails.

Minimum Requirements

• A Bachelor's degree in science, technology, engineering or mathematics (STEM) subject. Relevant degree subjects include: cyber/information/network security, computer science, computing and information systems, software/ electrical/network engineering, mathematics, physics, other IT/security/network-related degrees.
• Systems Security Certified Practitioner (SSCP)
• Certified Ethical Hacker (CEH), . Cloud Security,
• Cyber Incident, Planning and Response (CIPR) and
• General Data Protection Regulation ( GDPR) awareness.

• Two years IT security or information security experience

Skills and Behavioral attributes

• Knowledge of security across various platforms.
• Fundamental computer forensic skills
• Professionalism, Integrity, team spirit
• Good communication skills
• Objective and independent . Problem solving skills
• Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations
• Creative thinking to be able to come up with new ideas
• An ability to work under pressure
• Organizational and planning skills
• Report writing skills

Deadline of this Job: 19 August 2022
Job Summary
To install, configure, upgrade, maintain and administer computer systems to support data processing, management and analysis.
Key Results Areas
• Install, configure and maintain IT systems, operating systems and Active Directory objects and security policies;
• Obtain, update and maintain documentation and licenses for all systems acquired by the organization
• Test and evaluate new technologies, and roll out new applications (acquired or internally developed), including patches and upgrades.
• Install, configure and maintain IP addresses, network segments, LANS, WANS, Internet
• To install and ensure optimal operations of all ICT hardware, virtual systems, networks, manage hardware inventory, monitor warranty and insurance.
• To develop data entry applications, maintain them and support processing, data management & analysis
• Operationalize data management, documentation and archiving of all statistical surveys/censuses and Administrative
• Investigate, and monitor hardware and software problems and ensure necessary maintenance and repair when needed;
• Setting up new user systems, including setting up user accounts and profiles
• Ensuring that the systems are up, running and backed up, while performing periodic or event driven systems performance optimization
• Provide first point of IT Support for staff, respond to call-outs and escalate issues as required, including managing the IT Service/Help Desk.
• Perform other duties as may be assigned by the Supervisor

Minimum Requirements Qualifications
• A Bachelor's Degree in Computer Science, Information Technology or Computer Engineering
• IT Certifications: MCSE or equivalent

• Experience of administering ICT systems in a similar corporate setting

Skills and Behavioral attributes
• Planning, deployment and maintenance of MS Windows and Unix/Linux based systems – operation systems and Relational Database Management Systems.
• In-depth interest in IT support and must be IT savvy.
• Administration of Virtual Servers using VMWare
• Administration knowledge of unified Communications solutions.
• Proven Knowledge of IT Service Management processes especially incident and Problem management.
• Professionalism, Integrity, team spirit
• Objective and independent
• Problem solving skills
• Creative thinking to be able to come up with new ideas
• An ability to work under pressure
• Organizational and planning skills

Deadline of this Job: 19 August 2022

Incumbent is responsible for the daily administration of ~550 users, ~350 Workstations and provides Tier II IT support services to Mission Kampala. The incumbent reports directly to the Supervisory Systems Administrator and completes his/her duties while adhering to policy and in alignment with objectives and priorities established by post management. Administers and maintains networks to include installation, configuration, administration, maintenance, and troubleshooting of software, hardware, and network infrastructure. Completes daily / weekly routine maintenance to adhere to technical and security requirements by performing patch management, anti-virus deployments, configuration management, risk management and encryption services.
Download: Detailed Position Description | Kampala Computer Management Assistant

Qualifications and Evaluations
Education: Completion of a bachelor’s degree in computer science, information technology, software engineering or computer/information security is required.
Microsoft Certified Solutions Associate (MCSA) certified in both the windows desktop and server operating systems is required. Cisco Certified Network Associate CCNA is required.
Experience: Minimum of 4 years of technical experience, performing analysis and decision making in systems administration, computer operations and support is required.
Job knowledge: Must understand the rules, laws and the business environment in Uganda to be able to work with the service providers. Thorough knowledge of computer hardware and software, including Windows based operating systems and standard utility programs is required. Advanced understanding of systems analysis and design, and current on technological solutions is required. The incumbent must have thorough working knowledge of systems administration and management procedures as well as systems maintenance procedures is required. Must possess analytical skills, ability to advise management and how to promote and adhere to technology related policies and procedures.
Language: Fluency Working Knowledge speaking/reading/writing English is required. This may be tested.

Skills and abilities:
Problem solving and resourcefulness aptitude is required. The incumbent should be able to diagnose IT related issues quickly and correctly. He/she is required to determine priorities based on the application’s interconnections with mission operations. They must efficiently identify problems and determine feasible solutions that are effective, often through communication with a variety of interdisciplinary teams and users.
Ability to communicate effectively with other technicians, USG officials and representatives of the Ugandan government and private sector is required. Able to concisely articulate the importance of technology decisions through the senior channels to get the required support. Ability to describe complex problems accurately and follow instructions through issue resolution is required. Ability to operate and troubleshoot Windows compatible PCs, disassemble computers, diagnose both hardware and software problems and recommend viable solutions is required. Ability to manage Local Area Networks with varying degrees of complexity is required. Well versed in various Microsoft programs. Excellent communication skills are necessary to relay technical information to non-technical customers in a way they will understand the problem and/or resolution is required. The position is also required to lift 25 lbs. of equipment. This may be tested.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
• Copy of Orders/Assignment Notification (or equivalent)
• Bachelor’s Degree Certificate
• Certificates (MCSA & CCNA)
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

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